Terms of Service

1. Agreement

These Terms of Service ("Terms") form a binding agreement between you and TrueNorth API. By creating an account, obtaining an API key, or using the TrueNorth API, you agree to these Terms. If you are using the service on behalf of a company, you confirm you have authority to bind that company.

2. The service

TrueNorth API provides developer tools for Canadian commerce: sales-tax calculation (GST, PST, HST, QST) across Canada's provinces and territories, product tax-category classification, Canadian address validation, and postal-code shipping checks. TrueNorth API may add, change, or retire endpoints over time; material changes will be announced on the site or by email.

3. Accounts and API keys

You need an account and an API key to call the API. You are responsible for everything done with your keys, so keep them secret, rotate them if they may be exposed, and never embed a live key in client-side code or public repositories. You must provide accurate account information and keep it up to date.

4. Credits and billing

TrueNorth API runs on credits. One credit equals one call, and a call means one successful API response: requests that fail because of an error in the request, or because of an error on our side, do not consume a credit. New accounts receive a one time grant of 1,000 free credits at registration. Credit packs are one time purchases, not subscriptions: Starter ($25 CAD, 1,250 credits), Growth ($120 CAD, 7,500 credits), Scale ($234 CAD, 18,000 credits), Business ($605 CAD, 55,000 credits), and Agency Wholesale ($1,425 CAD, 150,000 credits). Credits never expire. When your balance reaches zero, calls pause until you top up. Payments are processed through Stripe. Credits from a purchase that remain unused can be refunded on request; credits that have been used cannot be refunded. Credits have no cash value and cannot be transferred, except that an agency may use its credits for its own clients, and the agency is responsible for its clients' usage. The free grant is one per account; creating multiple accounts to collect free credits is abuse and may be stopped. Prices are in Canadian dollars and exclude applicable taxes.

5. Acceptable use

You agree not to:

• Use the service for any unlawful purpose.
• Attempt to breach, probe, or circumvent the service's security, credit system, or access controls.
• Resell standalone access to the API or misrepresent the service as your own. (Building it into your own products and checkouts is welcome.)
• Submit content you have no right to share, or use the service to harm others.

TrueNorth API may suspend or terminate accounts that abuse the service, circumvent the credit system, or fail to pay.

6. Tax data disclaimer, please read carefully

Tax rules change, and edge cases exist in every province. The API's calculations and classifications are estimates based on TrueNorth API's reading of published federal and provincial rules. They are not tax advice.

7. Availability

TrueNorth API works to keep the API reliable, but does not guarantee uninterrupted or error-free operation. Planned maintenance and rare outages happen.

8. Termination

You may close your account at any time. TrueNorth API may suspend or terminate your access for violation of these Terms, abuse, or non-payment, with or without notice where the law allows. On termination, your right to use the API ends immediately.

9. Changes to these Terms

TrueNorth API may update these Terms as the service evolves. Material changes will be announced on the site or by email at least 14 days before they take effect. Continuing to use the service after changes take effect means you accept them.

10. Contact

Questions about these Terms: support@truenorthapi.ca.